The Note 7 recall is not new news at this point, but I thought I’d share a text message sent from them to me from earlier today. This text message came directly from Verizon, as they are the one’s who I ordered the Note 7 from. A little background info about my Note 7 is it is one which was pre-ordered the day the pre-orders went live. In particular is the Black Onyx.
Verizon Note 7 Recall Message
FREE VZW MSG: On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee. If you wish to return or exchange the device, please visit the store you purchased it from. When you return your Samsung Galaxy Note 7 and buy another smartphone you will get up to 25 off any accessory. Learn more at https://news.samsung.com/global/statement-on-galaxy-note7.
So Verizon seems to be fully cooperating with the recall requested by Samsung, along with giving $25 towards an accessory. My recommendation is to ensure the new stock of Note 7s arrive before exchanging for a new one. That’s what I’ll be doing. At this point, it’s safe than sorry situation for me personally, even though I know there’s a slim change of the battery blowing up.
Are you concerned with the chances of your Note 7 exploding? Are you swapping or returning for another device? Let us know in the comments!
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I’m not taking a chance that a cell phone burns my house to the ground. It’s a hassle but better safe than sorry. BTW, I just went into the Verizon store across the street from my office and they have no phones – told me to contact via phone and order. When I called (on the line still waiting) they directed me to go to a retail outlet. They are clueless as of Tuesday mid-day. When the lady returned from hold she told me they don’t know how Samsung is going to handle the swap. They’ve had 5 days to figure this out – maybe should have done that before mass texting customers?
***Update*** New info regarding the #Note7Recall!
https://bane-tech.com/samsung-galaxy-note-7-recall/
Mind that the new info states as early as next week. Stores have to wait for the new stock to arrive.
Also show them the info at the stores.