You’ve probably read/heard that Samsung, to their credit, has recalled ALL of the handsets worldwide. Due to a number of exploding batteries (current count is in the vicinity of 40), Samsung has decided to take no chances on someone getting hurt (as of now, I have not heard of any injuries), so prudence says to recall all of them.
In an interesting twist, Amazon has sent emails to Note 7 consumers to contact customer support for a full refund. The email reads as follows:
Samsung Galaxy Note 7 recall from Amazon.com
We have learned of a potential safety issue regarding the Samsung Galaxy Note7, which you purchased on Amazon.com.
According to the manufacturer (Samsung), there is a potential safety issue with the battery. Samsung’s official announcement can be found here: http://news.samsung.com/us/2016/09/02/official-statement-samsung-galaxy-note7/
It is recommended that you stop using the phone immediately, turn it off, and do not plug it in or charge it.
In order to obtain a full refund, contact Amazon Customer Service. Please do not return the phone right now. We will follow up with you as we learn more, and the refund is yours to keep.
If you purchased accessories for this phone on Amazon.com, we can help you return and get a refund on those items. https://www.amazon.com/contact-us/.
If you purchased this item for someone else, please notify the recipient immediately of this potential safety issue.
We regret any inconvenience this may cause, but trust you will understand that the safety and satisfaction of our customers is our highest priority.
Thanks for shopping on Amazon.com.
Interesting that Amazon is not asking for the phones to be returned, but that could change in the near future.
Samsung Galaxy Note 7 recall
Samsung meanwhile is offering its US customers a replacement with the following email:
As you may have heard, there have isolated battery cell issues reported, which affect the Galaxy Note7 device. After a thorough review and in order to ensure that our customers have the best possible experience, Samsung has launched the US Product Exchange Program. The program offers you the ability to exchange your Galaxy Note7 either for a new Galaxy Note7, a Galaxy S7 or a Galaxy S7 Edge. New Galaxy Note7 inventory should be available as early as next week, and Galaxy S7 and Galaxy S7 Edge devices are available now. You will also have the ability to exchange or receive a refund for any Galaxy Note7-specific accessories you may have purchased. Regardless of which Galaxy device you choose as the exchange, you will also receive a $25 Reward eCertificate good toward the purchase of mobile accessories or devices at Samsung.com.
We are in the process of finalizing the full details of the US Product Exchange Program, and will contact you directly, within the next few days, to provide you with the additional information you’ll need in order to exchange your Galaxy Note7, if you decide that this is the course of action that you’d like to take.
If, before we contact you again with the details of the exchange program, you have any questions or concerns, please don’t hesitate to call the Samsung eCommerce Customer Support Team at 1-855-726-8721; our support representatives are available seven days a week from 9:00 AM – 9:00 PM, Eastern Time.
Please be assured that your safety and confidence in the Samsung products you own are our highest priority, and we sincerely apologize for this issue. We are committed to doing everything necessary to ensure that you are completely satisfied with your purchase, and to ensure that you continue to be confident about our products and our brand.
Also, Verizon, AT&T, T-Mobile and Sprint are offering some combination of replacement or refund while, in Canada, Rogers, Bell and Telus have all suspended sales and are contacting customers.
If you have a Note 7, it would be best to contact your place of purchase and set up your replacement or refund.
With the new iPhone expected to be announced next week, this could not have come at a worse time for Samsung. I must give them credit for doing the right thing though. Hopefully, all will be well in the long run. I guess, as usual, I should say “stay tuned.”
This morning Josh recieved a notification pushed to his Note 7 from Samsung. Take a look at the screenshot.
Samsung included new details about the Exchange Program. Click here for more info.
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