A little over a week ago, Joshua posted his article of his Verizon Note 7 recall specific text message, while I posted a general article of the Samsung Note 7 recall. By now, we’ve all read and heard about the exploding/catching fire Note 7’s in different areas of the world. Airlines in a number of countries are banning the use of them in flight, while in the US, the FAA is strongly advising passengers not to use them or have Note 7’s powered on in flight.
Samsung has responded correctly in recalling all Galaxy Note 7’s and offering replacements. But, in the past few days, new stories have emerged. One US customer has filed suit against Samsung claiming that his Galaxy S7 Edge caught fire in his pocket, causing his leg to be severely burned .
Then, this past weekend, a UK woman had her Galaxy S7 catch fire and explode in a busy restaurant. All caught on camera.
It was also reported over the weekend that a 6-year-old had a Note 7 explode in his hands, while streaming content on the phone, but this turns out NOT to be the Note 7. Phandroid has reported that the phone is question was a Samsung, but a two year old Galaxy Core. That phone has a replaceable lithium-ion battery, so an inferior battery MAY be the culprit.
Either way, the problems may not be related to just the Note 7 (though this issue with other phones seems to be extremely rare) and Samsung has very serious problems. It has been reported that Samsung has lost more that $25 billion, yes billion, in market share in the past two weeks.
Of course, all of this coming just prior to the new Apple iPhone announcement, only made things worse for Samsung. But, to Apple’s credit, they made no mention of the Note 7’s woes. That showed a lot of class to me, since they COULD have blasted away at Samsung and been justified.
Can Samsung recover from this continuing sagas of exploding phones? I have no idea but, if so, it’s going to take a very long time for the South Korean giant to rebuild public confidence in their mobile brand. As I always say, stay tuned.
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