Verizon seems like they can’t stop changing policy. Here is another policy change dealing with Upgrade Eligibility. Take a look below for the full details via Verizon:
The business has evolved and the extensive Verizon Wireless device portfolio gives customers more options than ever before. It is not uncommon for customers to have multiple devices such as a smartphone and a tablet or a Jetpack. In that context, Verizon Wireless is making the following changes to its upgrade practices:
- Upgrade eligibility begins at the end of 24-month contract. The change allows customers to plan on a single upgrade date for each of their connected devices and is in keeping with how the majority of customers purchase their new phones today. The first customers impacted by this change are customers whose contracts expire in January 2014. Customers may purchase a new phone at the full retail price at any time prior to the end of their contract.
- Customers with New Every Two credits have until April 15, 2013 to use those credits. The New Every Two program ended in Jan. 2011.
- Customers may continue to share an upgrade with another person on an account as long as that customer is purchasing another device in the same category. A basic phone or a smartphone upgrade may be used to purchase another mobile phone. The option to transfer upgrades from non-phone devices (such as a Jetpack or tablet) will no longer be available.
This is another change that in my opinion is not keeping the customer in mind at all. Verizon seems to be making changes that lock up the great customer experience that used to be with them YEARS ago now. [Insert Rant now]
… Ever since the iPhone came to Verizon we have seen changes that has taken away an enjoyable customer/business relationship. Prior to the iPhone arriving to Verizon everything the company did was in competition to the iPhone because it was only with AT&T. Now that they have acquired the iPhone, it seems as though they have tried to monopolize the industry. Big Red can basically do what they want. After the iPhone got to Big Red we saw the end of unlimited data, other Upgrade restrictions and now even tighter longer Upgrade Eligibility.
Don’t get me wrong, the iPhone is one of my favorite devices…but I hate the repercussions that came with the deal.
So I wonder what is next? Currently I am still on an unlimited data plan…I hope it stays that way for a long time…but I think it is only a matter of time before that is axed. I hope by that time Sprint, T-Mobile and other companies that still offer unlimited data spread and improve their network. [Rant over…]
What’s your thoughts on this change? Does this effect any of your decisions coming up for upgrades?